The Xtracycle had an accident this week and broke one of the clips on the luggage panniers. It wasn’t the Xtracycle’s fault: I had to go to something the boys were involved with, locked it to a railing and the wind blew it down some steps while I was inside.
I duly emailed the shop who sold us the Xtracycle, and they promised to send me a paypal invoice sharpish and a replacement part as soon as the money hit their account.
That was several days ago and I’ve heard nothing since. I’m still waiting for a part I ordered under guarantee two years ago, so I’m not holding my breath.
As Xtracycles are made in sunny California I imagine parts are a bit easier to come by in the US. Are there any US based readers who could order me a spare clip, and send it on to me here if I pay the postage? It’s a pain to do things this way but I really need the Xtracycle to be back in operation. Any offers of help would be gratefully received.
Update: Thanks to Nigel’s comment, I was able to get some replacement clips from Rob at Really Useful Bikes, and have a great chat with a kindred spirit about Xtraycles and Bakfietsen and things cycling into the bargain.