In a not particularly surprising turn of events, the internet provider for my new apartment has gone from enthusiastically saying everything is fine to much tutting and “service not available at this address”, so I’ll be without any internet connection for a while. Of course it isn’t that simple; despite the company’s technician visiting and saying the required connection isn’t available, I now have to confirm with the apartment owner that this is the case, which will delay matters still further.
I’m not sure why it is but German internet providers seem to be required to follow this process every time they are asked to make a new connection. I’m not sure if it’s in the constitution or simply the notion that actually should provide a service for the payment they receive is a bit confusing to the poor dears, but if they would spend half the time actually sorting out connections that they put into delaying responses to people who have already paid them and now can’t get online, then Germany would have the best internet access in the world.
And yes, I am supposed to confirm that I can’t get online using an online form…
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September 1, 2022 at 6:24 pm
Gwynneth Rixon
That last line..typical!! Or they email you with instructions as to how to get back online…
Hope you can get them to sort it soon